Refund and Returns Policy

1. Returns Policy

At Sunflower Studio Arts, we take pride in our handmade, all-natural skincare products. If you are not satisfied with your purchase, please review our policy below.

• Returns are accepted only if the item is unopened, unused, and in its original packaging.
• The return request must be made within 14 days of receiving your order.
• Returns are only accepted for incorrect, defective, or damaged items due to our error.

To initiate a return:

1. Contact us at support@sunflowerstudioarts.com with your order number and issue details.
2. Include clear photos if the item is damaged or incorrect.
3. Once approved, we will provide return instructions.

Note: Customers are responsible for return shipping costs unless the return is due to our error.

2. Refund Policy

Refunds will be issued in the following cases:

• Your order is canceled before shipment.
• The product is defective, damaged, or incorrect and cannot be replaced.
• We are unable to fulfill your order.

Refund Processing:

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Bank processing times may vary.

Non-Refundable Items:

• Gift cards
• Sale or discounted items
• Opened or used skincare and personal care products

3. Exchanges

We offer exchanges for defective, damaged, or incorrect items.

To request an exchange, please contact us at support@sunflowerstudioarts.com within 14 days of receiving your order.

4. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

Email: support@sunflowerstudioarts.com

Phone: (123) 456-7890

Business Address: 123 Sunflower St., Artisan City, ST 56789